Job description

• Provide installation, troubleshooting, and repair services for Inverters, UPS, SMPS, and lithium batteries at customer sites.
• Handle on-site technical issues and offer timely resolutions across assigned territories in Bihar and Jharkhand.
• Coordinate with the Head Office and local dealers for escalations and customer feedback.
• Maintain and track service records, customer complaints, and resolutions in a structured format.
• Conduct preventive maintenance and product testing at customer premises and ensure smooth functioning.
• Provide technical training and support to clients, dealers, and channel partners when required.
• Manage spares inventory efficiently for quick turnaround on service calls.
• Ensure customer satisfaction and build strong professional relationships.
• Travel extensively within the assigned territory for servicing and support.
• Communicate effectively on emails and on phone regarding customer escalations, feedback , MIS etc

Requirement

Qualification: Graduate.
• Experience: 2–3 years of experience in servicing inverters, batteries, UPS systems, or related power backup products.
• Good understanding of lithium battery technology, SMPS, and power electronics is preferred.
• Ability to read and interpret circuit diagrams and technical manuals.
• Willingness to travel across Bihar and Jharkhand as per service requirements.
• Excellent problem-solving and customer-handling skills.

Location

Patna (Office Base)

Salary

As per Company standard

Last date for apply

2025-06-11

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